Frequently Asked Questions

Sun & Sanctuary launches in Spring 2025! To get updates and an exact date when it's available, join our email list.

If you placed a pre-order, it will ship in Spring 2025. We will let you know exactly when your order is coming as we get closer to the season.

Pre-Orders for Spring 2025 are expected to ship February 2025. For all other orders...

We pride ourselves on our fast turn around times! All Sun & Sanctuary orders ship within 1-3 business days. If you chose free shipping, your order will be sent via USPS standard shipping, which usually takes around 2-5 days domestically and 1-2 weeks internationally. This is an estimate, as USPS often becomes busy around holidays.

If you need your order sooner, please feel welcome to choose one of our upgraded shipping options at checkout.

Feel free to reach out to us with any questions about your order.

View our return & exchange policy here.

We're sorry to hear that you haven't received your order yet! If the tracking information shows delivered, please allow 24 hours for it to arrive. Packages can show as delivered even though they are still in transit.

Please also make sure to check with household members and neighbors, who may have recieved your package by mistake.

Still not there? For further assistance, reach out to us.

We apologize if your order was received incomplete or if items were damaged in transit. Please contact us so we can make it right.

All of our items ship from our warehouse in Torrance, California.

We'd love to work with you! Please feel welcome to contact our sales team about carrying our products in your store or on your website.

Please let us know your business's name, website, location, and EIN to fast track approval.